Personnel who have forgotten their password can follow these steps to reset it. Note that these steps will only work for personnel who have previously entered their email address on the Edit Profile Login Settings page and verified the email address.
- On the Renaissance welcome page, select I'm a Teacher/Administrator .
- On the login page, select Forgot password?; the link may be under the Log In button or under the password field.
- Enter your email address. Then, select Submit. The page will look like one of the examples below.
- A message will tell you that the email has been sent. Check your email and follow the instructions in there. (The email will come from either autodelivery@renlearnrp.com or support@renaissance.com; if you don't receive it, check your spam or junk email folders.)
- If you have not entered and verified your email address, the email that you receive will include a confirmation link instead of a reset password link.
If you have previously entered and verified your email address, you will receive an email with a link that you can use to reset your password. Click the link; then, go to step 6. You must use the link within 72 hours; if you need a new email sent, repeat the steps above.
- On the Password Reset page, enter a new password twice, then select Confirm. The password must meet these requirements: 14 character minimum, including at least 1 uppercase letter, one lowercase letter, one number, and one special character. Special characters may include a space or any of these: !"#$%&')(*+,-./:;<=>?@[\]^_`{|}~. Spaces are allowed within the password/pass phrase, but not at the beginning or end.
- When the program notifies you that your password has been reset, select Continue to the Welcome page. You will go back to the welcome page, where you will log in again using your new password. An email will confirm that you have reset your password.